Check out our FAQs below, send us an email or call us at 289-214-4102 or 647-637-3353

What is the maximum amount of colours you can use?
You can use up to 5 or 6 number of colours

 
What does “convert fonts to outlines” or “embed fonts” mean?

Fonts aren’t automatically transferred with a vector file when it is created in a program like Adobe Illustrator. When using fonts in the program, the text is linked to a font file located on your computer. If that text is not converted to shapes or outlines or “embedded”, in the program, when you send that file to us if we don’t have the font installed on our computer the font you have used will be substituted for a different font that is installed on our system. To get around this you need to convert fonts to outlines or embed the fonts. To do this in Adobe Illustrator you can right click on the text and choose “Create Outlines” alternatively if you go to Type>Create Outlines or finally you can use the hotkeys Shift+Ctrl+O. This will convert all you type to shapes and it will transport within your file.

 
Why do you require vector images?

Vector images are made out of lines and shapes. This helps us when we need to separate colours. Each shape that has the same colour is separated from the image. This can’t effectively be done with a bitmap image when using spot colours. One time when it is ok to use bitmap images is when you want a full colour print using process CMYK colours. Sometimes bitmap images are okay for single colour prints as long as they are at least 300 DPI and already at print size.

 
What is the difference between a bitmap and a vector file?

Bitmaps (also called “raster”) are made up of pixels, while vector images are composed of mathematical formulas that consist of curves and points. As such, they can be resized at will without losing quality. Making a bitmap larger makes the pixels larger too and the result can be blurry and jagged. Photos are bitmap images, and so are file formats like bmp, jpg, and psd. Vector images have crisp lines and can be resized as big as a house without losing any image quality. Vector images are created in programs like Adobe Illustrator, Macromedia Freehand and Corel Draw.

 
Will I need to pay set-up again if I get a re-print?

NO – We keep all Customer Artwork on file

 
Can you design the logo we want printed?

Yes, We have a talented design team to create the look you are after. From a t-shirt design to a complete corporate image we can give your business, band or organization a professional look.

 
What if I can’t get a vector image file?

We can re-draw your bitmap image for you. We charge $60 + GST/hr to re-draw your logo. If you don’t want to pay that find a friend that knows about computer artwork and design and ask them to do it for you.

 
What file type to you need for the artwork?

For the majority of “spot colour” work we require a vector image file created in a program like Adobe Illustrator, Macromedia Freehand or Corel Draw. They will have file extensions such as .AI, .EPS, .PDF, .CDR, .FH (version number). Note that not all files that have these file extensions are necessarily vector image files. For example you can save a bitmap file as nearly all these file types. The file has to be created from scratch in the programs above.

 
How long will my job take?

Our standard turnaround time is between 2 to 10 business days DEPENDING ON THE JOB. We are happy to provide a “rush” service for a small additional cost.

 
Where are you based?

We are based in Hamilton, Ontario. We use Purolator Courier who are extremely fast and reliable.

 
What is the maximum number of colours you can run?

Unlimited number of colours

 
Why do more colours cost more?

The way vinyl imprinting works is that we have to set a File up for every colour. The more Files the higher the set up costs. It also takes longer to imprint 4 colours as we need to make 4 separate Cuts for each design.

 
How does pricing work?

Pricing on imprinting is based on 3 variables. 1) The number of colours in the design 2) The area of imprint on the shirt eg. 6″x6″ on the front 3) The number of garments to be imprinted So to give you a solid price we need to know these three variables. We will always advise you on how you can reduce your costs by adjusting these variables.

 
Is there a minimum order?

We have no minimum. We are happy to supply you with 1 item. You must understand they will be priced accordingly.

 
Why VinylGrafX Clothing?

– There are no minimum orders
– We customize and Imprint on Quality T-Shirts!!
– All orders are checked by our Team
– High level and friendly Customer Service
– Safe, Secure Website